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PC Connection

PC Connection

Your Source for IT Products and Solutions Since 1982

Who We Are

PC Connection, Inc., through its subsidiaries, is a leading direct marketer of business computing solutions to small and medium-sized businesses, educational and government institutions, and individual consumers. We offer a broad selection of over 100,000 brand name products at competitive prices, in conjunction with award-winning service and support that has enabled us to establish a large and loyal customer base.

Headquartered in New Hampshire, PC Connection has been providing computer products, advice and information to millions of customers for nearly two decades. During this time, we have continually been recognized for our commitment to service—one of the company's founding and guiding principles. Today, we serve our customers through our outbound corporate managed account division, our Web sites at www.pcconnection.com and www.macconnection.com, and our catalogs, PC Connection and MacConnection.

20 Years of Experience Meeting the Computing Needs of Businesses and Individuals

A better way to buy information technology products—that's what Patricia Gallup and David Hall had in mind when they established PC Connection in 1982. Seeing a significant business opportunity in the emerging personal computer industry, the two entrepreneurs launched their direct computer supply business with the philosophy that providing technical advice and focusing on customer service was as important as low prices. Using their personal savings, they purchased $8,000 of inventory, placed a 1/9th-page ad in Byte Magazine, and took their first step on the road to unprecedented growth and innovation.

As the magazine hit the newsstands, they waited two long days for the telephone to ring. On the third day, it started ringing. It hasn't stopped since.

PC Connection Today – a Continuing Commitment to Service

Long before that first phone call was answered, Gallup and Hall planned to create a business culture designed to provide exemplary service and build long-term customer relationships. This strategy has proved to be very successful and remains a key component of PC Connection's mission. Since its inception, PC Connection has been credited with many direct marketing service innovations, and has received many awards for customer service and dedication.

Some of the programs PC Connection pioneered established industry standards while effectively raising the expectations of today’s computer shoppers. Some of our innovations include:

  • Toll-free technical support before, during and after the sale
  • Everything Overnight®: most orders placed as late as 2:00 a.m. are delivered the next business day
  • One-Minute Mail Order®: incoming orders can filled in under one minute through instant electronic access to customer records
  • Custom configuration

    Dedicated to Serving the Business Customer

    Business customers generate approximately 90 percent of the company's total net sales. To further address this business segment, PC Connection continues to expand its technically-trained corporate sales staff, which is dedicated to meeting these customers’ ongoing needs with personal service and a wide range of end-to-end computing and networking solutions. In addition, our government and education divisions address the specific needs of these two important sectors of the marketplace.

    Using Technology as a Tool

    The Internet represents another strong growth vehicle for the company, not only by serving as a gateway for more customers to gather information on products and services, but also by providing a fast and convenient way to order the latest technology products. PC Connection is continually developing additional tools to ease and simplify the process of researching and ordering products from the company’s two Web sites, pcconnection.com and macconnection.com.

    The company’s Web sites feature such innovations as Smart Selectors®, which help customers compare and select the right computer systems and memory to meet their computing needs. In 1999, PC Connection launched its Internet Business Accounts™ program to allow its corporate customers the added flexibility of accessing their accounts and ordering products on-line 24 hours a day. These tools—and the added customer convenience provided by the Internet—help: (1) speed on-line ordering; and (2) enhance purchasing efficiency for more and more customers. By inviting customers to choose the buying method they prefer, we further optimize efficiency and convenience.

    Growing and Expanding

    From 1995 to 2001, PC Connection has grown at compound annual growth rate of nearly 40 percent. In March 1998, the company conducted an Initial Public Offering. Today, our stock is traded on the NASDAQ exchange under the symbol PCCC.

    Our 1,300 employees work in three New Hampshire offices, our sites in Massachusetts and Maryland, and in our full service distribution, custom-configuration and repair center in Wilmington, Ohio. In late 1998, PC Connection opened its new corporate headquarters in Merrimack, New Hampshire. Located just off Route 3, the facility is within easy commuting range of Manchester, Nashua and Concord, New Hampshire, as well as northern Massachusetts. In 1999, PC Connection purchased ComTeq Federal, a Maryland-based company that has successfully served the expansive and growing computing needs of federal government agencies since 1993. And in 2000, The Company expanded to Marlborough, Massachusetts by purchasing a call center facility from Merisel, Inc.

    In 2002, ComTeq Federal and the company's other public sector sales activities were merged to form the company's GovConnection subsidiary. Also in 2002, the company acquired MoreDirect, Inc., a Florida-based IT provider that supplies corporate technology buyers with a comprehensive Web-based e-procurement solutions and in-depth IT supply-chain expertise. The subsidiaries are online at www.govconnection.com and www.moredirect.com.

    The Future

    Ever-changing technology will continue to shape the way we work, communicate and manage our lives. Computers with speeds in excess of 1GHz are now available. Notebooks that are thinner and lighter than ever, PDAs with wireless capabilities, media storage devices with limitless data storage and retrieval are all shipping from our warehouse each night. Networking products continue to evolve along with the Internet's exponential growth.

    As technology continues to march forward, PC Connection will continue to be a primary rapid response provider for complete IT solutions. This will be accomplished with you - the customer - at the forefront of every decision. With our team of Networking Experts, Software Licensing Specialists, Account Managers and Customer Service Specialists, you can be sure that our customer commitment will always be backed by the best service in the industry before and after the sale.

    If you are interested in learning more about PC Connection, please contact our Corporate Communications Department at 1-603-683-2167. For either Mac or PC sales, call our toll free number at 1-888-213-0260.

    • Company Industry:
    • Stock Symbol:PCCC
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