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Donor Services Manager

New Hampshire Charitable Foundation


Location:
Portsmouth, New Hampshire 03801
Date:
10/10/2017
2017-10-102017-11-09
Job Type:
Employee
Job Status:
Full Time
Shift:
1st Shift
Categories:
  • Customer Service
New Hampshire Charitable Foundation
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Job Details

Position Summary

The Donor Services Manager will maintain strong and effective trusted relationships with donors, colleagues and key constituents by developing, marketing and supporting stewardship strategies tailored to individual philanthropic goals in partnership with the Senior Philanthropy Advisor. Donor Services Managers are expected to develop an understanding of and package information about the Foundation and its initiatives, nonprofits and grant opportunities relevant to a donors areas of interest and grantmaking style. This position works with, and in support of, a team of philanthropy staff, providing information to support donor or prospect meetings held by Senior Philanthropy Advisors, and participating in meetings or direct communication with donors or prospects as requested by the primary relationship manager. This position is focused on the Piscataqua Region and requires a working knowledge of the region and a familiarity with local nonprofit networks and initiatives. This role requires frequent cross-departmental communication and collaboration to provide and/or coordinate the highest quality service possible in an efficient and effective manner.

 

Essential Job Functions and Responsibilities

  • In partnership with the Senior Philanthropy Advisor, coordinate or initiate targeted and strategic stewardship strategies for donors and professional advisors to ensure the highest quality customer service.

  • Research, package, and provide nonprofit, initiative, community, and grant-related information to support donor and prospect relationships, in collaboration with and/or guided by Senior Program Officers as needed.

  • Share high priority grant opportunities, related to Foundation initiatives or priorities, with donors as relevant to their area of interests and grantmaking style.

  • Proactively identify and execute on opportunities to educate and engage donors individually and in small groups based on grantmaking style or interest areas.

  • Provide timely follow up and grant feedback in a manner that is appropriate to the donor.

  • Utilize Foundation technology and systems to track donor interest areas, information preferences, source information relevant to donor interests, and record follow up as needed.

  • Develop and maintain a current understanding of Foundation initiatives and the nonprofit network in the assigned region(s).

  • Leverage cross departmental relationships and communication to enhance donor service and stewardship activities by acting as a liaison between departments.

  • Attend grantmaking meetings, and other forums relevant to issue areas and Foundation work, in order to provide timely and current information to colleagues, donors and prospects.

  • Represent the Foundation at various events for the purpose of building new or strengthening existing donor, prospect and professional advisor relationships.

  • Assume relationship management responsibility for donors as assigned.

 

Other

  • Performs other duties as assigned


Requirements

Essential Knowledge, Skills, and Attributes

  • Ability to handle sensitive information with discretion and judgment

  • Professional demeanor and excellent interpersonal skills

  • Exceptional telephone and customer service skills

  • High attention to detail and accuracy

  • Proven ability to discern important information and convey it clearly and effectively

  • Demonstrated independent decision-making and sound judgment

  • Demonstrated analytical skills

  • Strong organization and prioritization skills, and ability to multi-task

  • Ability to work under deadline pressure

  • Ability to be self-directed, as well as work in teams

  • Demonstrated initiative, resourcefulness, and flexibility

  • Belief in the mission and purpose of the New Hampshire Charitable Foundation


Essential Qualifications

  • A combination of education, certifications and/or relevant work experience equivalent to the needs of the role.

  • High-level customer service experience in situations requiring discretion and personalized service

  • Strong computer skills, including MS Office products, email, word processing, spreadsheets, Internet, and database applications especially Blackbaud software (Raisers Edge, Financial Edge) highly desirable; ability to monitor and use social media

  • A valid driver’s license

The Foundation offers a competitive salary and excellent benefits. Interested applicants should submit a cover letter, including salary requirements, and a resume by email to resume@nhcf.org. Please reference ‘Donor Services Manager – (your name)’ in the subject line. A full job description may be found at www.nhcf.org.

 

The New Hampshire Charitable Foundation welcomes diversity and does not discriminate in employment opportunities on the basis of factors such as race, color, sex, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, and veteran

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