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Contact Center Representative

Service Credit Union


Location:
Portsmouth, New Hampshire 03801
Date:
04/17/2017
2016-05-242038-01-18
Job Type:
Employee
Job Status:
Full Time
Shift:
2nd Shift
Categories:
  • Customer Service
  • Financial Services
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Job Details

Would you like to work for an award winning Contact Center? Service Credit Union, winner of a 2016 CUNA Excellence in Operations, Sales and Service Award, is looking for an energetic member service professional to join our Contact Center team in Portsmouth, NH. Service Credit Union serves a unique membership base comprised of members in NH and service men and women stationed around the globe. As a Contact Center Representative you will interact with our members via our phone and online chat channels providing an array of financial services.

 

 

General Duties Include:

  • Answer phones in a timely manner and provide assistance to members with a wide range of questions from general member service to consumer loan requests.

  • Assist the organization in reaching its goals by participating in the cross selling of SCU products and services.

  • Extend the Service Credit Union brand in the marketplace by maximizing every contact opportunity presented by the member.

Skills Required:

  • Previous Customer Service or Contact Center phone experience is preferred

  • Must be committed to providing excellent service to diverse customers

  • Must be able to interact with SCU customers via all contact center channels

  • Must have excellent interpersonal skills and communication skills

  • Must be PC literate, able to type accurately, and able to wear a headset

  • Previous loan, banking, or financial services experience is preferred

  • Aptitude for mathematics is preferred

  • Must show ability to perform detailed functions quickly and accurately

  • Position requires long periods of time spent seated at PC

     

 

 

Requirements

High school diploma or equivalent

 

Hours: 12:00 p.m. to 8:30 p.m., weekend rotations required


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